(function () {
  const boot = window.MaalFlows || {};
  const apiBase = (boot.apiBase || "").replace(/\/$/, "") || new URL(document.currentScript.src).origin;
  const siteKey = boot.siteKey || "9b-plus";
  const lang = normalizeLanguage(boot.lang);
  const storageKey = `maalflows:${siteKey}`;
  const pendingStorageKey = `${storageKey}:pending`;
  const session = loadSession();
  const allowedImageTypes = new Set(["image/jpeg", "image/png", "image/webp", "image/gif", "image/avif"]);
  const maxAttachmentBytes = 3_000_000;
  let lastActivityAt = Date.now();
  let activeCopy = {};

  fetch(`${apiBase}/api/widget/config?${new URLSearchParams({
    siteKey,
    lang
  })}`)
    .then((res) => res.json())
    .then((config) => mount(config))
    .catch(() => {});

  function mount(config) {
    const site = config.site;
    const settings = site.settings;
    const copy = config.copy || localized(settings, config.language || lang);
    activeCopy = copy;
    const host = document.createElement("div");
    host.id = "maalflows-widget";
    document.body.append(host);
    const root = host.attachShadow({ mode: "open" });

    root.innerHTML = `
      <style>${styles(settings)}</style>
      <button class="mf-launcher ${launcherEffectClasses(settings, site.isOnline)}" type="button" aria-label="${escapeHtml(copy.title)}">
        <span class="mf-reply-pulse" aria-hidden="true"></span>
        <span class="mf-launcher-icon"></span>
        <span class="mf-launcher-label">${escapeHtml(site.isOnline ? copy.onlineLabel : copy.offlineLabel)}</span>
        <span class="mf-message-badge" hidden>0</span>
        <span class="mf-message-label">${escapeHtml(copy.newReplyLabel)}</span>
      </button>
      <section class="mf-panel" aria-live="polite">
        <header>
          <strong>${escapeHtml(copy.title)}</strong>
          <small>${escapeHtml(site.isOnline ? copy.intro : copy.offlineIntro)}</small>
          <button class="mf-close" type="button" aria-label="Close">×</button>
        </header>
        <div class="mf-messages"></div>
        <div class="mf-typing" hidden>${escapeHtml(copy.typingLabel)}</div>
        <form class="mf-form">
          <div class="mf-composer">
            <textarea name="message" rows="3" placeholder="${escapeHtml(copy.placeholder)}"></textarea>
            <button class="mf-send" type="submit" aria-label="${escapeHtml(copy.sendLabel)}" title="${escapeHtml(copy.sendLabel)}">
              <svg viewBox="0 0 24 24" aria-hidden="true">
                <path d="M3.7 20.3 21 12 3.7 3.7l2.5 7.1L14 12l-7.8 1.2-2.5 7.1Z"></path>
              </svg>
            </button>
          </div>
          <label class="mf-dropzone" tabindex="0">
            <input name="attachments" type="file" accept=".jpg,.jpeg,.png,.webp,.gif,.avif,image/jpeg,image/png,image/webp,image/gif,image/avif" multiple>
            <svg viewBox="0 0 24 24" aria-hidden="true">
              <path d="M4 17.5V6.5A2.5 2.5 0 0 1 6.5 4h11A2.5 2.5 0 0 1 20 6.5v11a2.5 2.5 0 0 1-2.5 2.5h-11A2.5 2.5 0 0 1 4 17.5Zm3.3-1.2 2.9-3.4 2 2.4 2.7-3.2 3.1 4.2H7.3Zm1-6.8a1.7 1.7 0 1 0 0-3.4 1.7 1.7 0 0 0 0 3.4Z"></path>
            </svg>
            <span>${escapeHtml(copy.dropzoneLabel)}</span>
          </label>
          <div class="mf-attachment-list"></div>
          <p class="mf-note" hidden></p>
          <a class="mf-powered" href="https://app.black-week.cz" target="_blank" rel="noopener noreferrer">Powered by MaalFlows</a>
        </form>
      </section>
    `;

    const panel = root.querySelector(".mf-panel");
    const launcher = root.querySelector(".mf-launcher");
    const close = root.querySelector(".mf-close");
    close.setAttribute("aria-label", copy.closeLabel || "Close");
    close.title = copy.closeLabel || "Close";
    const { infoButton } = createHeaderActions(root, close, copy);
    const form = root.querySelector(".mf-form");
    const messages = root.querySelector(".mf-messages");
    const typing = root.querySelector(".mf-typing");
    const dropzone = root.querySelector(".mf-dropzone");
    const attachmentList = root.querySelector(".mf-attachment-list");
    let selectedFiles = [];
    const messageEffectState = {
      unreadAdminCount: 0,
      knownAdminMessageId: 0
    };

    const closePanel = () => {
      panel.classList.remove("open");
      launcher.classList.remove("mf-panel-open");
    };
    const openPanel = () => {
      panel.classList.add("open");
      launcher.classList.add("mf-panel-open");
      launcher.classList.remove("mf-notify");
      clearMessageEffects(launcher);
      messageEffectState.unreadAdminCount = 0;
      updateMessageBadge(launcher, messageEffectState.unreadAdminCount);
      scrollMessagesToBottom(messages);
      markConversationSeen();
    };

    launcher.addEventListener("click", () => {
      if (panel.classList.contains("open")) {
        closePanel();
      } else {
        openPanel();
      }
    });
    document.addEventListener("pointerdown", (event) => {
      if (!panel.classList.contains("open")) return;
      if (!window.matchMedia("(min-width: 641px)").matches) return;
      if (event.composedPath().includes(panel) || event.composedPath().includes(launcher)) return;
      closePanel();
    });
    close.addEventListener("click", closePanel);
    infoButton.addEventListener("click", () => {
      root.querySelector(".mf-gdpr").hidden = !root.querySelector(".mf-gdpr").hidden;
    });

    form.message.addEventListener("input", debounce(() => {
      if (!session.conversationId) return;
      fetch(`${apiBase}/api/widget/conversations/${session.conversationId}/typing`, { method: "POST" }).catch(() => {});
    }, 700));

    form.message.addEventListener("keydown", (event) => {
      if (event.key !== "Enter" || event.shiftKey) return;
      event.preventDefault();
      form.requestSubmit();
    });

    form.attachments.addEventListener("change", () => {
      selectedFiles = mergeImageFiles(selectedFiles, [...form.attachments.files]);
      renderSelectedFiles(attachmentList, selectedFiles);
      form.attachments.value = "";
    });

    dropzone.addEventListener("keydown", (event) => {
      if (event.key === "Enter" || event.key === " ") {
        event.preventDefault();
        form.attachments.click();
      }
    });

    for (const eventName of ["dragenter", "dragover"]) {
      dropzone.addEventListener(eventName, (event) => {
        event.preventDefault();
        dropzone.classList.add("dragging");
      });
    }

    for (const eventName of ["dragleave", "drop"]) {
      dropzone.addEventListener(eventName, (event) => {
        event.preventDefault();
        dropzone.classList.remove("dragging");
      });
    }

    dropzone.addEventListener("drop", (event) => {
      selectedFiles = mergeImageFiles(selectedFiles, [...event.dataTransfer.files]);
      renderSelectedFiles(attachmentList, selectedFiles);
    });

    attachmentList.addEventListener("click", (event) => {
      const removeButton = event.target.closest("[data-remove]");
      if (!removeButton) return;
      selectedFiles.splice(Number(removeButton.dataset.remove), 1);
      renderSelectedFiles(attachmentList, selectedFiles);
    });

    form.addEventListener("submit", async (event) => {
      event.preventDefault();
      const body = await payloadFromForm(form, selectedFiles);
      if (!body.message.trim() && !body.attachments.length) return;
      const pendingMessage = queuePendingMessage(body);
      const submitButton = root.querySelector(".mf-send");
      form.message.value = "";
      selectedFiles = [];
      renderSelectedFiles(attachmentList, selectedFiles);
      addMessage(messages, "visitor", "Visitor", body.message, body.attachments || [], null);
      submitButton.disabled = true;

      try {
        const data = await sendPendingMessage(pendingMessage);
        removePendingMessage(pendingMessage.clientMessageId);
        session.conversationId = data.conversation.id;
        saveSession();
        handleConversationUpdate(data, messages, panel, launcher, settings, messageEffectState, { notify: false });
        connectEvents(messages, typing, panel, launcher, settings, messageEffectState);
        startConversationPolling(messages, panel, launcher, settings, messageEffectState);
        flushPendingMessages(messages, typing, panel, launcher, settings, messageEffectState);
      } catch {
        showFormError(root, "Zpravu se nepodarilo odeslat. Zkuste to prosim znovu.");
      } finally {
        submitButton.disabled = false;
      }
    });

    rememberPage();
    trackVisitorActivity(root);
    pingVisitor();
    setInterval(pingVisitor, 25_000);
    document.addEventListener("visibilitychange", () => {
      if (!document.hidden) {
        noteActivity();
        pingVisitor();
        flushPendingMessages(messages, typing, panel, launcher, settings, messageEffectState);
      }
    });
    window.addEventListener("online", () => flushPendingMessages(messages, typing, panel, launcher, settings, messageEffectState));
    if (session.conversationId) {
      loadExistingConversation(messages, panel)
        .then((data) => {
          messageEffectState.knownAdminMessageId = latestAdminMessageId(data?.messages || []);
        })
        .finally(() => {
          connectEvents(messages, typing, panel, launcher, settings, messageEffectState);
          startConversationPolling(messages, panel, launcher, settings, messageEffectState);
          flushPendingMessages(messages, typing, panel, launcher, settings, messageEffectState);
        });
    } else {
      flushPendingMessages(messages, typing, panel, launcher, settings, messageEffectState);
    }
  }

  async function payloadFromForm(form, selectedFiles) {
    const fd = new FormData(form);
    return {
      message: fd.get("message") || "",
      attachments: await Promise.all(selectedFiles.slice(0, 3).map(fileToPayload))
    };
  }

  function connectEvents(messages, typing, panel, launcher, settings, messageEffectState) {
    if (session.events || !session.conversationId) return;
    session.events = new EventSource(`${apiBase}/api/widget/conversations/${session.conversationId}/events`);
    session.events.addEventListener("message", (event) => {
      const data = JSON.parse(event.data);
      if (data.type === "typing" && data.actor === "admin") {
        typing.hidden = false;
        clearTimeout(connectEvents.typingTimer);
        connectEvents.typingTimer = setTimeout(() => { typing.hidden = true; }, 1800);
      }
      if (data.type === "message:new") {
        handleConversationUpdate(data.payload, messages, panel, launcher, settings, messageEffectState, { notify: true });
      }
    });
    session.events.onerror = () => {
      session.events?.close();
      session.events = null;
      clearTimeout(connectEvents.reconnectTimer);
      connectEvents.reconnectTimer = setTimeout(() => {
        connectEvents(messages, typing, panel, launcher, settings, messageEffectState);
      }, 2500);
    };
  }

  async function flushPendingMessages(messages, typing, panel, launcher, settings, messageEffectState) {
    if (session.flushingPending) return;
    const pendingMessages = loadPendingMessages();
    if (!pendingMessages.length) return;
    session.flushingPending = true;
    try {
      for (const pendingMessage of pendingMessages) {
        try {
          const data = await sendPendingMessage(pendingMessage);
          removePendingMessage(pendingMessage.clientMessageId);
          session.conversationId = data.conversation.id;
          saveSession();
          handleConversationUpdate(data, messages, panel, launcher, settings, messageEffectState, { notify: false });
          connectEvents(messages, typing, panel, launcher, settings, messageEffectState);
          startConversationPolling(messages, panel, launcher, settings, messageEffectState);
        } catch {
          break;
        }
      }
    } finally {
      session.flushingPending = false;
    }
  }

  async function sendPendingMessage(pendingMessage) {
    const { conversationId, ...body } = pendingMessage;
    return postWidgetMessage(body, conversationId || session.conversationId);
  }

  async function postWidgetMessage(body, conversationId) {
    const url = conversationId
      ? `${apiBase}/api/widget/conversations/${conversationId}/messages`
      : `${apiBase}/api/widget/conversations`;
    try {
      return await postJson(url, withVisitorContext(body));
    } catch (error) {
      if (conversationId && (error.status === 403 || error.status === 404)) {
        session.conversationId = null;
        saveSession();
        return postJson(`${apiBase}/api/widget/conversations`, withVisitorContext(body));
      }
      throw error;
    }
  }

  function createHeaderActions(root, closeButton, copy) {
    const actions = document.createElement("div");
    actions.className = "mf-header-actions";
    const infoButton = document.createElement("button");
    infoButton.className = "mf-info";
    infoButton.type = "button";
    infoButton.setAttribute("aria-label", copy.infoTitle || "GDPR informace");
    infoButton.title = copy.infoTitle || "GDPR informace";
    infoButton.innerHTML = `<svg viewBox="0 0 24 24" aria-hidden="true"><path d="M11 10h2v7h-2v-7Zm0-3h2v2h-2V7Zm1-5a10 10 0 1 0 0 20 10 10 0 0 0 0-20Zm0 18a8 8 0 1 1 0-16 8 8 0 0 1 0 16Z"></path></svg>`;
    closeButton.innerHTML = `<svg viewBox="0 0 24 24" aria-hidden="true"><path d="m7.05 5.64 4.95 4.95 4.95-4.95 1.41 1.41L13.41 12l4.95 4.95-1.41 1.41L12 13.41l-4.95 4.95-1.41-1.41L10.59 12 5.64 7.05l1.41-1.41Z"></path></svg>`;
    closeButton.setAttribute("aria-label", copy.closeLabel || "Zmensit chat");
    closeButton.title = copy.closeLabel || "Zmensit chat";
    closeButton.before(actions);
    actions.append(infoButton, closeButton);
    const gdpr = document.createElement("p");
    gdpr.className = "mf-gdpr";
    gdpr.hidden = true;
    gdpr.textContent = copy.infoText || "";
    root.querySelector(".mf-form").prepend(gdpr);
    return { infoButton };
  }

  async function loadExistingConversation(messages, panel) {
    try {
      const data = await fetchJson(`${apiBase}/api/widget/conversations/${session.conversationId}?visitorToken=${encodeURIComponent(session.visitorToken)}`);
      renderConversation(messages, data);
      if (panel.classList.contains("open")) markConversationSeen();
      return data;
    } catch {
      session.conversationId = null;
      saveSession();
      return null;
    }
  }

  function startConversationPolling(messages, panel, launcher, settings, messageEffectState) {
    if (session.pollTimer || !session.conversationId) return;
    session.pollTimer = setInterval(async () => {
      if (!session.conversationId) return;
      try {
        const data = await fetchJson(`${apiBase}/api/widget/conversations/${session.conversationId}?visitorToken=${encodeURIComponent(session.visitorToken)}`);
        handleConversationUpdate(data, messages, panel, launcher, settings, messageEffectState, { notify: true });
      } catch {}
    }, 10_000);
  }

  function handleConversationUpdate(data, messages, panel, launcher, settings, messageEffectState, options = {}) {
    if (!data?.messages) return;
    const previousAdminMessageId = messageEffectState.knownAdminMessageId || 0;
    const latestAdminId = latestAdminMessageId(data.messages);
    const hasNewAdminMessage = latestAdminId > previousAdminMessageId;

    renderConversation(messages, data);
    messageEffectState.knownAdminMessageId = Math.max(previousAdminMessageId, latestAdminId);

    if (panel.classList.contains("open")) {
      markConversationSeen();
      messageEffectState.unreadAdminCount = 0;
      updateMessageBadge(launcher, messageEffectState.unreadAdminCount);
      clearMessageEffects(launcher);
      return;
    }

    if (options.notify !== false && hasNewAdminMessage) {
      messageEffectState.unreadAdminCount += 1;
      applyAdminReplyEffects(launcher, settings, messageEffectState.unreadAdminCount);
    }
  }

  function latestAdminMessageId(messages) {
    return messages.reduce((max, message) => {
      if (message.senderType !== "admin") return max;
      return Math.max(max, Number(message.id) || 0);
    }, 0);
  }

  function renderConversation(messages, data) {
    messages.innerHTML = "";
    let lastAdminName = null;
    for (const message of data.messages) {
      const body = message.senderType === "admin" ? (message.translatedBody || message.body) : message.body;
      addMessage(messages, message.senderType, message.senderName, body, message.attachments || [], lastAdminName);
      if (message.senderType === "admin") lastAdminName = message.senderName || "Operator";
      else lastAdminName = null;
    }
    scrollMessagesToBottom(messages);
  }

  function markConversationSeen() {
    if (!session.conversationId) return;
    clearTimeout(markConversationSeen.timer);
    markConversationSeen.timer = setTimeout(() => {
      postJson(`${apiBase}/api/widget/conversations/${session.conversationId}/seen`, { visitorToken: session.visitorToken }).catch(() => {});
    }, 250);
  }

  function addMessage(messages, sender, senderName, body, attachments, lastAdminName) {
    if (sender === "admin" && (senderName || "Operator") !== lastAdminName) {
      const label = document.createElement("div");
      label.className = "mf-operator-label";
      label.textContent = `${senderName || "Operator"} ${activeCopy.operatorReplyLabel || "odpovida"}`;
      messages.append(label);
    }
    const item = document.createElement("article");
    item.className = `mf-message ${sender}`;
    item.innerHTML = `${body ? `<p>${escapeHtml(body)}</p>` : ""}${attachments.map((a) => {
      const src = attachmentSrc(a);
      return `<a class="mf-photo" href="${src}" target="_blank" rel="noreferrer"><img src="${src}" alt="${escapeHtml(a.name)}"></a>`;
    }).join("")}`;
    messages.append(item);
    for (const image of item.querySelectorAll("img")) {
      image.addEventListener("load", () => scrollMessagesToBottom(messages), { once: true });
      image.addEventListener("error", () => scrollMessagesToBottom(messages), { once: true });
    }
    scrollMessagesToBottom(messages);
    return item;
  }

  function attachmentSrc(attachment) {
    if (attachment?.dataBase64) return attachment.dataBase64;
    if (attachment?.url) return `${apiBase}${attachment.url}`;
    return "";
  }

  function scrollMessagesToBottom(messages) {
    const scroll = () => {
      messages.scrollTop = messages.scrollHeight;
      messages.lastElementChild?.scrollIntoView({ block: "end" });
    };
    scroll();
    requestAnimationFrame(scroll);
    setTimeout(scroll, 80);
    setTimeout(scroll, 240);
  }

  function mergeImageFiles(currentFiles, incomingFiles) {
    const nextFiles = [...currentFiles];
    for (const file of incomingFiles) {
      if (!isAllowedImageFile(file)) continue;
      const exists = nextFiles.some((item) => item.name === file.name && item.size === file.size && item.lastModified === file.lastModified);
      if (!exists) nextFiles.push(file);
      if (nextFiles.length === 3) break;
    }
    return nextFiles;
  }

  function renderSelectedFiles(container, files) {
    container.innerHTML = files.map((file, index) => `
      <span class="mf-attachment-chip">
        <span>${escapeHtml(file.name)}</span>
        <button type="button" data-remove="${index}" aria-label="Odebrat fotku">×</button>
      </span>
    `).join("");
  }

  function withVisitorContext(body) {
    return {
      ...body,
      siteKey,
      visitorToken: session.visitorToken,
      currentUrl: location.href,
      referrer: document.referrer,
      browsingHistory: rememberPage(),
      lastActivityAt: new Date(lastActivityAt).toISOString(),
      language: navigator.language,
      timezone: Intl.DateTimeFormat().resolvedOptions().timeZone,
      device: {
        userAgent: navigator.userAgent,
        platform: navigator.platform,
        viewport: `${innerWidth}x${innerHeight}`
      }
    };
  }

  function pingVisitor() {
    postJson(`${apiBase}/api/widget/visitors/ping`, withVisitorContext({})).catch(() => {});
  }

  function trackVisitorActivity(root) {
    const passive = { passive: true, capture: true };
    for (const eventName of ["pointerdown", "keydown", "mousemove", "touchstart", "scroll"]) {
      document.addEventListener(eventName, noteActivity, passive);
      root.addEventListener(eventName, noteActivity, passive);
    }
  }

  function noteActivity() {
    const now = Date.now();
    if (now - lastActivityAt < 1_000) return;
    lastActivityAt = now;
  }

  function showFormError(root, message) {
    const note = root.querySelector(".mf-note");
    note.textContent = message;
    note.hidden = false;
    note.classList.add("error");
    clearTimeout(showFormError.timer);
    showFormError.timer = setTimeout(() => {
      note.textContent = "";
      note.hidden = true;
      note.classList.remove("error");
    }, 3500);
  }

  function isAllowedImageFile(file) {
    return allowedImageTypes.has(file.type) && file.size > 0 && file.size <= maxAttachmentBytes;
  }

  function localized(settings, language) {
    if (settings.widgetCopy?.[language]) return settings.widgetCopy[language];
    const pick = (obj) => obj?.[language] || obj?.en || obj?.cs || "";
    return {
      title: pick(settings.title),
      intro: pick(settings.intro),
      offlineIntro: pick(settings.offlineIntro),
      placeholder: pick(settings.placeholder),
      sendLabel: pick(settings.sendLabel),
      dropzoneLabel: "Pridat fotku nebo pretahnout",
      onlineLabel: "Jsme online",
      offlineLabel: "Offline",
      newReplyLabel: "Nova odpoved",
      typingLabel: "Operator pise...",
      infoTitle: "GDPR informace",
      infoText: "Zpravu a technicke udaje relace zpracujeme jen pro odpoved na vas dotaz.",
      closeLabel: "Zmensit chat",
      operatorReplyLabel: "odpovida"
    };
  }

  function normalizeLanguage(value) {
    const text = String(value || "").trim().toLowerCase().replace("_", "-");
    const match = text.match(/^[a-z]{2,3}/);
    return match ? match[0] : "";
  }

  function launcherEffectClasses(settings, isOnline) {
    const effects = settings.launcherEffects || {};
    const shape = launcherShape(effects.shape);
    return [
      `mf-shape-${shape}`,
      !isOnline ? "mf-offline" : "",
      isOnline ? "mf-online" : "",
      isOnline && effects.breathe ? "mf-effect-breathe" : "",
      isOnline && effects.ring ? "mf-effect-ring" : "",
      effects.hoverLabel ? "mf-effect-hover-label" : "",
    ].filter(Boolean).join(" ");
  }

  function launcherShape(value) {
    return ["circle", "bubble", "messenger", "whatsapp"].includes(value) ? value : "bubble";
  }

  function applyAdminReplyEffects(launcher, settings, unreadCount) {
    const notifications = settings.notifications || {};
    if (notifications.pulseOnAdminReply !== false) {
      launcher.classList.remove("mf-notify");
      void launcher.offsetWidth;
      launcher.classList.add("mf-notify");
    }
    if (notifications.badgeOnAdminReply !== false) updateMessageBadge(launcher, unreadCount);
    if (notifications.labelOnAdminReply !== false) {
      launcher.classList.add("mf-show-message-label");
      clearTimeout(applyAdminReplyEffects.labelTimer);
      applyAdminReplyEffects.labelTimer = setTimeout(() => launcher.classList.remove("mf-show-message-label"), 4200);
    }
    if (notifications.wiggleOnAdminReply !== false) {
      launcher.classList.remove("mf-wiggle");
      void launcher.offsetWidth;
      launcher.classList.add("mf-wiggle");
      clearTimeout(applyAdminReplyEffects.wiggleTimer);
      applyAdminReplyEffects.wiggleTimer = setTimeout(() => launcher.classList.remove("mf-wiggle"), 1400);
    }
  }

  function clearMessageEffects(launcher) {
    launcher.classList.remove("mf-notify", "mf-wiggle", "mf-show-message-label");
    clearTimeout(applyAdminReplyEffects.labelTimer);
    clearTimeout(applyAdminReplyEffects.wiggleTimer);
  }

  function updateMessageBadge(launcher, unreadCount) {
    const badge = launcher.querySelector(".mf-message-badge");
    if (!badge) return;
    badge.hidden = unreadCount <= 0;
    badge.textContent = unreadCount > 9 ? "9+" : String(unreadCount);
  }

  function styles(settings) {
    const c = settings.colors;
    const desktop = settings.desktop;
    const mobile = settings.mobile;
    const labelOffset = desktop.side === "left" ? "left: 68px; right: auto;" : "right: 68px; left: auto;";
    return `
      :host { all: initial; font-family: Inter, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif; color: ${c.text}; }
      * { box-sizing: border-box; }
      button, input, textarea { font: inherit; }
      .mf-launcher {
        position: fixed; z-index: 2147483000; ${desktop.side}: ${desktop.sideOffsetPx}px; bottom: ${desktop.bottomPx}px;
        width: 58px; height: 58px; border: 0; border-radius: 50%; background: ${c.brand}; color: ${c.brandText};
        box-shadow: 0 12px 30px rgb(0 0 0 / 22%); cursor: pointer; overflow: visible;
      }
      .mf-launcher-icon, .mf-launcher-icon:before, .mf-launcher-icon:after { display: block; content: ""; }
      .mf-launcher-icon { position: relative; margin: 0 auto; color: ${c.brandText}; }
      .mf-shape-circle .mf-launcher-icon, .mf-shape-circle .mf-launcher-icon:before, .mf-shape-circle .mf-launcher-icon:after { height: 3px; border-radius: 4px; background: ${c.brandText}; }
      .mf-shape-circle .mf-launcher-icon { width: 26px; }
      .mf-shape-circle .mf-launcher-icon:before { transform: translateY(-8px); }
      .mf-shape-circle .mf-launcher-icon:after { transform: translateY(5px); width: 18px; }
      .mf-shape-bubble .mf-launcher-icon {
        width: 30px; height: 23px; border: 3px solid ${c.brandText}; border-radius: 13px; background: transparent;
      }
      .mf-shape-bubble .mf-launcher-icon:before {
        position: absolute; left: 5px; top: 7px; width: 4px; height: 4px; border-radius: 50%; background: ${c.brandText}; box-shadow: 8px 0 0 ${c.brandText}, 16px 0 0 ${c.brandText};
      }
      .mf-shape-bubble .mf-launcher-icon:after {
        position: absolute; right: 2px; bottom: -8px; width: 10px; height: 10px; border-left: 3px solid ${c.brandText}; border-bottom: 3px solid ${c.brandText}; border-bottom-left-radius: 8px; transform: rotate(-18deg); background: transparent;
      }
      .mf-shape-messenger .mf-launcher-icon {
        width: 32px; height: 32px; border-radius: 50%; background: ${c.brandText};
      }
      .mf-shape-messenger .mf-launcher-icon:before {
        position: absolute; left: 8px; top: 8px; width: 16px; height: 16px; background: ${c.brand}; clip-path: polygon(0 56%, 42% 56%, 58% 22%, 100% 22%, 58% 78%, 42% 78%);
      }
      .mf-shape-messenger .mf-launcher-icon:after {
        position: absolute; right: 5px; bottom: 1px; width: 8px; height: 8px; border-radius: 0 0 8px 0; background: ${c.brandText}; transform: rotate(25deg);
      }
      .mf-shape-whatsapp .mf-launcher-icon {
        width: 32px; height: 32px; border: 3px solid ${c.brandText}; border-radius: 50%; background: transparent;
      }
      .mf-shape-whatsapp .mf-launcher-icon:before {
        position: absolute; left: 8px; top: 7px; width: 12px; height: 15px; border: 3px solid ${c.brandText}; border-left-color: transparent; border-top-color: transparent; border-radius: 0 0 12px 0; transform: rotate(-35deg);
      }
      .mf-shape-whatsapp .mf-launcher-icon:after {
        position: absolute; left: 1px; bottom: -4px; width: 10px; height: 10px; border-left: 3px solid ${c.brandText}; border-bottom: 3px solid ${c.brandText}; transform: rotate(12deg); background: transparent;
      }
      .mf-launcher-label { position: absolute; ${labelOffset} top: 50%; transform: translateY(-50%) translateX(8px); opacity: 0; pointer-events: none; white-space: nowrap; border-radius: 999px; padding: 7px 10px; background: ${c.text}; color: white; font-size: 12px; box-shadow: 0 10px 24px rgb(0 0 0 / 18%); transition: opacity .18s ease, transform .18s ease; }
      .mf-online.mf-effect-hover-label:hover .mf-launcher-label { opacity: 1; transform: translateY(-50%) translateX(0); }
      .mf-message-label { position: absolute; ${labelOffset} top: 50%; transform: translateY(-50%) translateX(8px); opacity: 0; pointer-events: none; white-space: nowrap; border-radius: 999px; padding: 7px 10px; background: ${c.text}; color: white; font-size: 12px; font-weight: 700; box-shadow: 0 10px 24px rgb(0 0 0 / 18%); transition: opacity .18s ease, transform .18s ease; }
      .mf-show-message-label .mf-message-label { opacity: 1; transform: translateY(-50%) translateX(0); }
      .mf-message-badge { position: absolute; top: -5px; right: -5px; min-width: 22px; height: 22px; display: grid; place-items: center; border-radius: 999px; border: 2px solid white; background: #ff3b30; color: white; font-size: 12px; font-weight: 800; line-height: 1; box-shadow: 0 8px 18px rgb(0 0 0 / 18%); }
      .mf-message-badge[hidden] { display: none !important; }
      .mf-reply-pulse { position: absolute; inset: 0; border-radius: 50%; pointer-events: none; opacity: 0; }
      .mf-online.mf-effect-breathe { animation: mfBreathe 2.8s ease-in-out infinite; }
      .mf-online.mf-effect-ring:before { position: absolute; inset: -5px; border: 2px solid ${c.brand}; border-radius: 50%; opacity: .62; content: ""; animation: mfRing 2.2s ease-out infinite; }
      .mf-offline { filter: grayscale(.2) saturate(.72); opacity: .86; }
      .mf-notify .mf-reply-pulse { animation: mfPulse 1.15s ease-out infinite; }
      .mf-wiggle .mf-launcher-icon { animation: mfWiggle .62s ease-in-out 2; }
      .mf-panel {
        position: fixed; z-index: 2147483001; ${desktop.side}: ${desktop.sideOffsetPx}px; bottom: ${desktop.bottomPx + 72}px;
        width: min(${desktop.widthPx}px, calc(100vw - 24px)); max-height: min(680px, calc(100vh - 110px)); display: none;
        background: ${c.surface}; border: 1px solid #dfe6e2; border-radius: 8px; overflow: hidden; box-shadow: 0 18px 50px rgb(0 0 0 / 18%);
      }
      .mf-panel.open { display: grid; grid-template-rows: auto minmax(130px, 1fr) auto auto; }
      header { position: relative; display: grid; gap: 3px; background: ${c.brand}; color: ${c.brandText}; padding: 15px 118px 15px 16px; }
      header strong { font-size: 16px; }
      header small { opacity: .92; font-size: 13px; line-height: 1.35; }
      .mf-header-actions { position: absolute; top: 10px; right: 10px; display: flex; gap: 8px; }
      .mf-close, .mf-info { width: 40px; height: 40px; display: grid; place-items: center; border: 0; border-radius: 8px; background: rgb(255 255 255 / 16%); color: ${c.brandText}; cursor: pointer; padding: 0; }
      .mf-close svg, .mf-info svg { width: 24px; height: 24px; fill: currentColor; }
      .mf-messages { padding: 14px; overflow: auto; display: flex; flex-direction: column; gap: 10px; }
      .mf-message { max-width: 86%; padding: 9px 11px; border-radius: 8px; background: #f1f5f2; color: ${c.text}; }
      .mf-message.admin { align-self: flex-start; background: #eef7f4; }
      .mf-message.visitor { align-self: flex-end; background: ${c.brand}; color: ${c.brandText}; }
      .mf-operator-label { align-self: flex-start; margin: 4px 0 -4px; color: ${c.muted}; font-size: 12px; font-weight: 700; }
      .mf-message p { margin: 0; white-space: pre-wrap; }
      .mf-message a { color: inherit; display: inline-block; margin-top: 6px; }
      .mf-photo img { display: block; width: min(180px, 100%); max-height: 130px; object-fit: cover; border-radius: 6px; }
      .mf-typing { padding: 0 14px 8px; color: ${c.muted}; font-size: 13px; }
      .mf-form { border-top: 1px solid #dfe6e2; padding: 12px; display: grid; gap: 9px; }
      .mf-composer { display: grid; grid-template-columns: minmax(0, 1fr) 48px; gap: 9px; align-items: stretch; }
      input, textarea { width: 100%; border: 1px solid #dfe6e2; border-radius: 6px; padding: 9px 10px; color: ${c.text}; background: white; }
      textarea { resize: vertical; min-height: 72px; }
      .mf-send { width: 48px; min-height: 72px; height: 100%; display: grid; place-items: center; border: 0; border-radius: 6px; background: ${c.brand}; color: ${c.brandText}; cursor: pointer; }
      .mf-send:disabled { opacity: .55; cursor: wait; }
      .mf-send svg { width: 22px; height: 22px; fill: currentColor; transform: translateX(1px); }
      .mf-dropzone { min-height: 64px; border: 1px dashed #b9c9c1; border-radius: 8px; display: flex; align-items: center; justify-content: center; gap: 8px; padding: 13px 12px; color: ${c.muted}; background: #f8fbf9; font-size: 12px; cursor: pointer; text-align: center; }
      .mf-dropzone.dragging { border-color: ${c.brand}; background: #eef8f4; color: ${c.text}; }
      .mf-dropzone input { display: none; }
      .mf-dropzone svg { width: 18px; height: 18px; fill: currentColor; flex: 0 0 auto; }
      .mf-attachment-list { display: flex; flex-wrap: wrap; gap: 6px; }
      .mf-attachment-chip { max-width: 100%; display: inline-flex; align-items: center; gap: 6px; border: 1px solid #dfe6e2; border-radius: 999px; background: #f8fbf9; color: ${c.text}; padding: 5px 5px 5px 9px; font-size: 12px; }
      .mf-attachment-chip span { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; max-width: 210px; }
      .mf-attachment-chip button { width: 22px; height: 22px; border: 0; border-radius: 50%; background: #e8eee9; color: ${c.text}; cursor: pointer; padding: 0; }
      .mf-note { margin: 0; color: ${c.muted}; font-size: 11px; line-height: 1.3; }
      .mf-note.error { color: #b42318; }
      .mf-gdpr { margin: 0; padding: 9px 10px; border: 1px solid #dfe6e2; border-radius: 8px; background: #f8fbf9; color: ${c.muted}; font-size: 11px; line-height: 1.35; }
      .mf-powered { justify-self: center; color: ${c.muted}; font-size: 11px; text-decoration: none; }
      .mf-powered:hover { color: ${c.brand}; text-decoration: underline; }
      @keyframes mfPulse {
        0% { box-shadow: 0 0 0 0 rgb(255 59 48 / 46%); opacity: .9; transform: scale(1); }
        70% { box-shadow: 0 0 0 18px rgb(255 59 48 / 0%); opacity: 0; transform: scale(1.08); }
        100% { box-shadow: 0 0 0 0 rgb(255 59 48 / 0%); opacity: 0; transform: scale(1); }
      }
      @keyframes mfBreathe {
        0%, 100% { transform: scale(1); box-shadow: 0 12px 30px rgb(0 0 0 / 22%); }
        50% { transform: scale(1.035); box-shadow: 0 16px 36px rgb(0 0 0 / 20%), 0 0 0 8px rgb(15 143 111 / 10%); }
      }
      @keyframes mfRing {
        0% { transform: scale(.92); opacity: .58; }
        70% { transform: scale(1.22); opacity: 0; }
        100% { transform: scale(.92); opacity: 0; }
      }
      @keyframes mfWiggle {
        0%, 100% { transform: translateY(0) rotate(0deg); }
        22% { transform: translateY(-3px) rotate(-4deg); }
        48% { transform: translateY(2px) rotate(3deg); }
        72% { transform: translateY(-1px) rotate(-2deg); }
      }
      @media (max-width: 640px) {
        .mf-launcher {
          ${mobile.side}: max(${mobile.sideOffsetPx}px, env(safe-area-inset-${mobile.side}, 0px));
          bottom: max(${mobile.bottomPx}px, env(safe-area-inset-bottom, 0px));
        }
        .mf-launcher.mf-panel-open { display: none; }
        .mf-panel {
          left: 0;
          right: 0;
          bottom: 0;
          top: 0;
          width: 100vw;
          max-width: none;
          height: 100dvh;
          max-height: none;
          border: 0;
          border-radius: 0;
          box-shadow: none;
        }
        .mf-panel.open {
          grid-template-rows: auto minmax(0, 1fr) auto auto;
        }
        header {
          padding-top: max(15px, env(safe-area-inset-top, 0px));
        }
        .mf-header-actions {
          top: max(10px, env(safe-area-inset-top, 0px));
          right: 10px;
          gap: 8px;
        }
        .mf-close, .mf-info {
          width: 44px;
          height: 44px;
          border-radius: 8px;
        }
        .mf-close svg, .mf-info svg {
          width: 26px;
          height: 26px;
        }
        .mf-messages {
          min-height: 0;
          padding: 14px 12px;
        }
        .mf-form {
          padding: 10px 12px max(12px, env(safe-area-inset-bottom, 0px));
          gap: 8px;
        }
        textarea {
          min-height: 60px;
          max-height: 96px;
        }
        .mf-send {
          min-height: 60px;
        }
        .mf-dropzone {
          min-height: 54px;
          padding: 10px 12px;
        }
      }
    `;
  }

  function rememberPage() {
    const entry = { url: location.href, title: document.title, at: new Date().toISOString() };
    session.history = (session.history || []).filter((item) => item.url !== entry.url).concat(entry).slice(-20);
    saveSession();
    return session.history;
  }

  function loadSession() {
    try {
      const existing = JSON.parse(localStorage.getItem(storageKey) || "{}");
      return { visitorToken: existing.visitorToken || randomId(), conversationId: existing.conversationId || null, history: existing.history || [] };
    } catch {
      return { visitorToken: randomId(), conversationId: null, history: [] };
    }
  }

  function saveSession() {
    localStorage.setItem(storageKey, JSON.stringify({
      visitorToken: session.visitorToken,
      conversationId: session.conversationId,
      history: session.history || []
    }));
  }

  function queuePendingMessage(body) {
    const pendingMessage = {
      ...body,
      conversationId: session.conversationId,
      clientMessageId: body.clientMessageId || randomId("msg"),
      queuedAt: new Date().toISOString()
    };
    const pendingMessages = loadPendingMessages().filter((item) => item.clientMessageId !== pendingMessage.clientMessageId);
    pendingMessages.push(pendingMessage);
    savePendingMessages(pendingMessages.slice(-10));
    return pendingMessage;
  }

  function removePendingMessage(clientMessageId) {
    savePendingMessages(loadPendingMessages().filter((item) => item.clientMessageId !== clientMessageId));
  }

  function loadPendingMessages() {
    try {
      const items = JSON.parse(localStorage.getItem(pendingStorageKey) || "[]");
      return Array.isArray(items) ? items.filter((item) => item?.clientMessageId) : [];
    } catch {
      return [];
    }
  }

  function savePendingMessages(messages) {
    try {
      localStorage.setItem(pendingStorageKey, JSON.stringify(messages));
    } catch {}
  }

  function postJson(url, payload) {
    return fetch(url, {
      method: "POST",
      headers: { "Content-Type": "application/json" },
      body: JSON.stringify(payload)
    }).then((res) => {
      if (!res.ok) {
        const error = new Error(`HTTP ${res.status}`);
        error.status = res.status;
        throw error;
      }
      return res.json();
    });
  }

  function fetchJson(url) {
    return fetch(url).then((res) => {
      if (!res.ok) throw new Error(`HTTP ${res.status}`);
      return res.json();
    });
  }

  function fileToPayload(file) {
    return new Promise((resolve) => {
      const reader = new FileReader();
      reader.onload = () => resolve({ name: file.name, type: file.type, size: file.size, dataBase64: reader.result });
      reader.readAsDataURL(file);
    });
  }

  function debounce(fn, delay) {
    let timer;
    return (...args) => {
      clearTimeout(timer);
      timer = setTimeout(() => fn(...args), delay);
    };
  }

  function escapeHtml(value) {
    return String(value ?? "").replace(/[&<>"']/g, (char) => ({
      "&": "&amp;",
      "<": "&lt;",
      ">": "&gt;",
      '"': "&quot;",
      "'": "&#039;"
    })[char]);
  }

  function randomId(prefix = "vis") {
    return `${prefix}_${Math.random().toString(16).slice(2)}${Date.now().toString(16)}`;
  }
})();